{"id":98,"date":"2023-04-06T15:21:58","date_gmt":"2023-04-06T15:21:58","guid":{"rendered":"https:\/\/www.inbuilt.com.br\/blog\/?p=98"},"modified":"2023-04-06T15:21:58","modified_gmt":"2023-04-06T15:21:58","slug":"manual-do-proprietario","status":"publish","type":"post","link":"https:\/\/www.inbuilt.com.br\/blog\/manual-do-proprietario\/","title":{"rendered":"Manual do propriet\u00e1rio: entenda sua import\u00e2ncia e o que deve constar nesse documento"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Dar aten\u00e7\u00e3o \u00e0 satisfa\u00e7\u00e3o do cliente \u00e9 um passo fundamental para garantir o sucesso nas vendas. <\/span><span style=\"vertical-align: inherit;\">Assim, o manual do propriet\u00e1rio se apresenta como um documento valioso para influenciar a percep\u00e7\u00e3o e <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">superar as expectativas dos clientes <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Como o pr\u00f3prio nome sugere, esse \u00e9 um documento que <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">ajuda a explicar todas as quest\u00f5es do im\u00f3vel <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">, sejam elas inerentes ou jur\u00eddicas. <\/span><span style=\"vertical-align: inherit;\">Com isso, \u00e9 poss\u00edvel garantir que o cliente tenha acesso a todas as informa\u00e7\u00f5es necess\u00e1rias para aproveitar o investimento, o que influencia muito na tomada de decis\u00e3o.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Neste post, entenda melhor a import\u00e2ncia desse arquivo para as construtoras e os clientes, e veja o que fazer para criar o seu manual do propriet\u00e1rio da melhor maneira!<\/span><\/span><\/span><\/p>\n<h2><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O que \u00e9 o manual do propriet\u00e1rio?<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Reunir todas as informa\u00e7\u00f5es que uma pessoa precisa saber sobre um determinado im\u00f3vel facilita muito na transpar\u00eancia e na apresenta\u00e7\u00e3o das constru\u00e7\u00f5es. <\/span><span style=\"vertical-align: inherit;\">\u00c9 para isso que serve o manual do propriet\u00e1rio.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">De modo que a pessoa conhe\u00e7a o im\u00f3vel antes de visit\u00e1-lo, todas essas informa\u00e7\u00f5es podem estar presentes no documento:<\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">\u00e1rea;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">garantias;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">localiza\u00e7\u00e3o;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">instala\u00e7\u00f5es;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">infraestrutura;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">materiais utilizados;<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">modelos e t\u00e9cnicas de constru\u00e7\u00e3o.<\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Vale destacar que a <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">tecnologia pode ajudar na prepara\u00e7\u00e3o do manual do propriet\u00e1rio <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">. <\/span><span style=\"vertical-align: inherit;\">Inova\u00e7\u00f5es, como a realidade aumentada, podem complementar todas as informa\u00e7\u00f5es\u00a0<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">projetado no documento e ajuda no esclarecimento dos detalhes do im\u00f3vel.<\/span><\/span><\/span><\/p>\n<h2><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Qual \u00e9 a sua import\u00e2ncia para os compradores do empreendimento?<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Para quem tem interesse em comprar uma constru\u00e7\u00e3o, \u00e9 fundamental saber onde est\u00e1 investindo. <\/span><span style=\"vertical-align: inherit;\">Por isso, oferecer um documento que resume os direitos, deveres e detalhes do bem \u00e9 uma estrat\u00e9gia para <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">aumentar a confian\u00e7a e garantir a escolha dos compradores <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Al\u00e9m disso, os clientes podem ter acesso a todas as garantias e utilizar o documento para solicitar reparos, manuten\u00e7\u00f5es e demais ajustes de acordo com o que foi apresentado no manual do propriet\u00e1rio.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ainda, est\u00e3o sentindo todos os cuidados necess\u00e1rios que a pessoa precisa ter com o im\u00f3vel, principalmente no que diz respeito \u00e0 preserva\u00e7\u00e3o.<\/span><\/span><\/span><\/p>\n<h2><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Qual \u00e9 a sua import\u00e2ncia para as construtoras e incorporadoras?<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">J\u00e1 do ponto de vista das construtoras e incorporadoras, o manual do propriet\u00e1rio \u00e9 \u00fatil para atuar com <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">transpar\u00eancia sobre as condi\u00e7\u00f5es do im\u00f3vel <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">e prevenir problemas no futuro.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Tendo em vista que o documento inclui todas as informa\u00e7\u00f5es que os clientes precisam saber, tal como os detalhes sobre a constru\u00e7\u00e3o, \u00e9 poss\u00edvel evitar a responsabilidade por adversidades que n\u00e3o foram causadas pelo neg\u00f3cio.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Al\u00e9m disso, esclarecer todas as d\u00favidas dos clientes \u00e9 uma maneira de <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">melhorar a rela\u00e7\u00e3o com o p\u00fablico <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">. <\/span><span style=\"vertical-align: inherit;\">Com isso, as chances de se destacar no mercado s\u00f3 aumentam, pois esse \u00e9 um diferencial muito importante para conquistar a prefer\u00eancia dos compradores.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O manual do propriet\u00e1rio pode ser utilizado desde o per\u00edodo de apresenta\u00e7\u00e3o do im\u00f3vel, como no pr\u00e9-venda, at\u00e9 no contato p\u00f3s-venda. <\/span><span style=\"vertical-align: inherit;\">Desse modo, \u00e9 poss\u00edvel minimizar, ao m\u00e1ximo, as chances de problemas de falta de comunica\u00e7\u00e3o e diverg\u00eancia de informa\u00e7\u00f5es, oferecendo uma solu\u00e7\u00e3o confi\u00e1vel e com alto padr\u00e3o de excel\u00eancia.<\/span><\/span><\/span><\/p>\n<h2><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O que deve ter nenhum manual?<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Desde j\u00e1, \u00e9 importante ter em mente que o conte\u00fado do manual \u00e9 <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">totalmente regulamentado <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">. <\/span><span style=\"vertical-align: inherit;\">O C\u00f3digo de Defesa do Consumidor torna a oferta do documento uma obriga\u00e7\u00e3o das construtoras.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Al\u00e9m disso, a Associa\u00e7\u00e3o Brasileira de Normas T\u00e9cnicas (ABNT) define o que precisa estar presente no manual, de acordo com a Norma Brasileira (NBR) <\/span><\/span><\/span><span style=\"vertical-align: inherit;\"><a href=\"https:\/\/www.normas.com.br\/visualizar\/abnt-nbr-nm\/10729\/abnt-nbr14037-diretrizes-para-elaboracao-de-manuais-de-uso-operacao-e-manutencao-das-edificacoes-requisitos-para-elaboracao-e-apresentacao-dos-conteudos\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\">n\u00ba 14037<\/span><\/span><\/a><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"> . <\/span><\/span><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\">No geral, existe uma s\u00e9rie de informa\u00e7\u00f5es que n\u00e3o podem faltar no documento. <\/span><\/span><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\">Veja mais!<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">termo de garantia<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O termo de garantia \u00e9 um dos principais conte\u00fados do manual do propriet\u00e1rio, pois estabelece todas as diretrizes para pedidos de reparo, estorno e demais quest\u00f5es de seguran\u00e7a.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Nessa parte do documento, \u00e9 preciso esclarecer todos os itens apresentados no im\u00f3vel, prazos de assist\u00eancia, condi\u00e7\u00f5es para solicita\u00e7\u00e3o e outras <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">informa\u00e7\u00f5es que apontem os direitos dos compradores sobre a constru\u00e7\u00e3o <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Memorial<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Por sua vez, o memorial <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">descreve e ilustra as caracter\u00edsticas da constru\u00e7\u00e3o <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">. <\/span><span style=\"vertical-align: inherit;\">Desde os circuitos el\u00e9tricos at\u00e9 os detalhes do acabamento devem estar presentes, a fim de apresentar as quest\u00f5es resistentes e que s\u00e3o necess\u00e1rias para que o cliente conhe\u00e7a, de fato, o im\u00f3vel.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Cuidados de uso e manuten\u00e7\u00e3o<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">\u00c9 importante apresentar algumas dicas para preservar o im\u00f3vel e fazer o uso correto dos itens, assim como as manuten\u00e7\u00f5es peri\u00f3dicas. <\/span><span style=\"vertical-align: inherit;\">Com isso, o cliente pode ter o melhor aproveitamento poss\u00edvel do bem e prolongar a sua vida \u00fatil.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Rela\u00e7\u00e3o com os fornecedores<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Apesar de n\u00e3o ser obrigat\u00f3rio, \u00e9 interessante descrever a rela\u00e7\u00e3o da construtora com os fornecedores. <\/span><span style=\"vertical-align: inherit;\">Isso ajuda a oferecer um esclarecimento sobre quem atuou por tr\u00e1s da constru\u00e7\u00e3o e ajuda o cliente a conhecer melhor o im\u00f3vel que est\u00e1 comprando.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Essa pode ser uma <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">informa\u00e7\u00e3o totalmente relevante para a escolha do investimento <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Informa\u00e7\u00f5es complementares<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Qualquer informa\u00e7\u00e3o importante deve ser inclu\u00edda no manual do propriet\u00e1rio. <\/span><span style=\"vertical-align: inherit;\">Sistemas, instala\u00e7\u00f5es e demais acess\u00f3rios presentes no im\u00f3vel podem ser sentidos nessa se\u00e7\u00e3o, tornando o documento ainda mais robusto.<\/span><\/span><\/span><\/p>\n<h2><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Como fazer um manual do propriet\u00e1rio?<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Cada construtora tem sua pr\u00f3pria liberdade para elaborar o manual do propriet\u00e1rio, desde que as informa\u00e7\u00f5es estejam necessariamente presentes no documento. <\/span><span style=\"vertical-align: inherit;\">Para facilitar o entendimento, \u00e9 importante <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">prezar pela clareza na disposi\u00e7\u00e3o dos conte\u00fados <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">A NBR 14037 diz que o documento precisa come\u00e7ar com uma introdu\u00e7\u00e3o sobre a estrutura do im\u00f3vel. <\/span><span style=\"vertical-align: inherit;\">A partir desse resumo, \u00e9 poss\u00edvel inserir um \u00edndice com cada uma das categorias presentes no manual.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ao final do documento, \u00e9 poss\u00edvel adicionar tamb\u00e9m anexos sobre as instala\u00e7\u00f5es, equipamentos e materiais utilizados na constru\u00e7\u00e3o. <\/span><span style=\"vertical-align: inherit;\">Uma tabela de revis\u00e3o \u00e9 um t\u00f3pico interessante para que os t\u00e9cnicos respons\u00e1veis \u200b\u200bconfiram mais seguran\u00e7a e confiabilidade ao documento.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Para caprichar na elabora\u00e7\u00e3o do manual do propriet\u00e1rio, confira algumas dicas \u00fateis!<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Considere o p\u00f3s-venda<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ter uma equipe que cuida das quest\u00f5es p\u00f3s-venda faz toda a diferen\u00e7a para melhorar o relacionamento da empresa com o p\u00fablico. <\/span><span style=\"vertical-align: inherit;\">Nesse caso, considere a opini\u00e3o desse grupo de profissionais para ajudar a organizar as informa\u00e7\u00f5es importantes para o documento.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Isso porque a equipe de gest\u00e3o p\u00f3s-venda consegue <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">identificar as d\u00favidas, queixas e necessidades mais frequentes dos clientes <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">. <\/span><span style=\"vertical-align: inherit;\">Desse modo, \u00e9 poss\u00edvel antecip\u00e1-las e traz\u00ea-las no manual.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Esse \u00e9 um processo que otimizar\u00e1 todo o trabalho p\u00f3s-venda e ajudar\u00e1 a elevar a satisfa\u00e7\u00e3o do p\u00fablico com a aquisi\u00e7\u00e3o do bem. <\/span><span style=\"vertical-align: inherit;\">Com isso, as chances de novas vendas tendem a aumentar.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Descreva as caracter\u00edsticas do im\u00f3vel<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Aqui, quanto mais detalhes, melhor para descrever as caracter\u00edsticas do im\u00f3vel. <\/span><span style=\"vertical-align: inherit;\">Destacar os itens presentes no local, a regi\u00e3o em que foi constru\u00edda, os materiais e suas propriedades<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Desse modo, \u00e9 poss\u00edvel <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">prever futuras manuten\u00e7\u00f5es <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">, <\/span><\/span><\/span> <span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">explicar tudo o que o cliente precisa fazer para preservar o im\u00f3vel e prevenir problemas no futuro. <\/span><span style=\"vertical-align: inherit;\">Na pr\u00e1tica, essa \u00e9 a hora de apresentar cada detalhe da constru\u00e7\u00e3o para familiarizar o comprador.<\/span><\/span><\/span><\/p>\n<h3><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Conte com orienta\u00e7\u00e3o jur\u00eddica<\/span><\/span><\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Por mais que existam dicas pr\u00e1ticas e modelos prontos para elaborar o manual do propriet\u00e1rio, essa nem sempre ser\u00e1 uma tarefa simples. <\/span><span style=\"vertical-align: inherit;\">Por isso, ter orienta\u00e7\u00e3o jur\u00eddica para montar o documento faz toda a diferen\u00e7a, principalmente na revis\u00e3o.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">\u00c9 essa parceira que pode ajudar a <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">melhorar a linguagem do manual <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">, para garantir que o cliente entenda cada detalhe, tornando menos complexos as t\u00e9cnicas executadas. <\/span><span style=\"vertical-align: inherit;\">Al\u00e9m disso, \u00e9 poss\u00edvel ter um apoio para resolver quest\u00f5es sobre os direitos e deveres dos compradores.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Com boas pr\u00e1ticas, \u00e9 poss\u00edvel montar um bom manual do propriet\u00e1rio e oferecer aos clientes todas as informa\u00e7\u00f5es que precisam sobre o novo bem. <\/span><span style=\"vertical-align: inherit;\">Desse modo, <\/span><\/span><\/span><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">a empresa trabalha o bom relacionamento com o p\u00fablico <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">e Prevenir uma s\u00e9rie de reclama\u00e7\u00f5es no futuro.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Conhe\u00e7a tamb\u00e9m o sistema <\/span><\/span><\/span><a href=\"https:\/\/www.inbuilt.com.br\/#InbuiltX\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Inbuilt X<\/span><\/span><\/span><\/a><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> , onde os propriet\u00e1rios possuem uma f\u00e1cil visualiza\u00e7\u00e3o de todas as instala\u00e7\u00f5es internas do im\u00f3vel, facilitando o entendimento do manual do propriet\u00e1rio. <\/span><span style=\"vertical-align: inherit;\">Acesse o <\/span><\/span><\/span><a href=\"https:\/\/www.inbuilt.com.br\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">site<\/span><\/span><\/span><\/a><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> e tenha acesso a essa e outras solu\u00e7\u00f5es da Inbuilt para o seu neg\u00f3cio.\u00a0<\/span><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Tem alguma d\u00favida ou sugest\u00e3o sobre o assunto? <\/span><span style=\"vertical-align: inherit;\">Sinta-se \u00e0 vontade para deixar um coment\u00e1rio logo abaixo!<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dar aten\u00e7\u00e3o \u00e0 satisfa\u00e7\u00e3o do cliente \u00e9 um passo fundamental para garantir o sucesso nas vendas. Assim, o manual do propriet\u00e1rio se apresenta como um documento valioso para influenciar a percep\u00e7\u00e3o e superar as expectativas dos clientes . Como o pr\u00f3prio nome sugere, esse \u00e9 um documento que ajuda a explicar todas as quest\u00f5es do [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":99,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-98","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbuilt-x"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manual do propriet\u00e1rio: saiba para que serve e o que deve conter<\/title>\n<meta name=\"description\" content=\"Saiba o que precisa fazer parte do manual do propriet\u00e1rio e veja como elaborar o documento da melhor maneira!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inbuilt.com.br\/blog\/manual-do-proprietario\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manual do propriet\u00e1rio: saiba para que serve e o que deve conter\" \/>\n<meta property=\"og:description\" content=\"Saiba o que precisa fazer parte do manual do propriet\u00e1rio e veja como elaborar o documento da melhor maneira!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inbuilt.com.br\/blog\/manual-do-proprietario\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog - 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